Program Support Services

The Sharps Solutions, Inc. staff works quickly to become familiar with your program guidelines and regulations in order to effectively and efficiently answer inbound program-related questions. We'll provide internal training to project staff covering program activities, processes and functions. And we'll perform high level Quality Assurance. Some of the areas our program support expertise includes are:

Hardware and Software
We'll provide the hardware and software necessary to support the printing, mailing, and data storage functions you need. Likewise, we'll select telephone and data systems to support your needs. If custom software and database design is needed, our experts are ready to meet the challenge.
System Testing
Tests will be conducted to ensure that all aspects of your operation are performing according to specifications.
Quality Assurance
Developed Quality Assurance (QA) techniques are put in place that aid in the proper delivery requirements and efficiency.
Accounting System
We'll develop the right accounting system to print billing coupons, invoices, and letters. Sharps Solutions, Inc. will produce reports for collections and receivables; post payments, provide the capability to export billing and payment, and handle on-line inquiries from remote facilities.
Correspondence Handling
The Sharps Solutions, Inc. will receive and respond by telephone or in writing to incoming mail received for your program, and prepare written correspondence based on your specific regulations.
Hotline Support
We will design and develop a unique system to track hotline or any other inquiries concerning your program. We'll answer your calls, and enter them into the system, providing statistical reports based on your needs.

The Sharps Solutions, Inc. - 5950 Symphony Woods Rd, Suite 608 - Columbia, MD 21044 - (410) 715-2479 - (410) 715-4369 Fax
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